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SUPER SHUTTLE SETTLES WITH DOJ; WILL BE IN FULL COMPLIANCE WITH ADA IN 12
MONTHS, MAX Over the years, CDR members have reported numerous occasions where Super Shuttle, the Big Blue door-to-airport van service, has failed them. Herewith is a summary of the DOJ's press release announcing the settlement.. Also there is a link to the homepage of the ADA website where the full text of the settlement can be found. This address should be one of every New World reader's Bookmarks. It is http://www.usdoj.gov/crt/ada/adahom1.htm SUPERSHUTTLE AGREES TO IMPROVE SERVICE FOR WHEELCHAIR USERS IN APRIL 29 SETTLEMENT WASHINGTON, D.C. - The Department of Justice and SuperShuttle International, Inc. havesigned a settlement agreement designed to ensure that the nation's largest door-to-door airportshuttle company provides the same level of service to wheelchair users as it provides to the generalpublic. This is the first agreement reached with a national company that provides transportation ondemand, as opposed to transportation along a fixed route on a fixed schedule. The Department opened a nationwide compliance review of SuperShuttle after receivingcomplaints against its Dallas/Ft. Worth subsidiary for failing to provide accessible transportation.The settlement covers the company's 11 facilities in Phoenix, Los Angeles, Sacramento, SanFrancisco, Orange County, Baltimore, Washington, D.C., New York City, Denver, Dallas/Ft.Worth and Tampa Bay. "It is important to ensure that the level of service available to customers who use wheelchairs isequal to that enjoyed by the general public" said Ralph F. Boyd Jr., Assistant Attorney General forCivil Rights. "SuperShuttle has fully cooperated with the Department and as a result will improve itsmuch needed service to travelers who use wheelchairs." The settlement requires SuperShuttle to acquire additional accessible vehicles at its 11 corporately owned facilities, to collect comparative data on the timeliness and quality of service,and to revisit with the Department after 18 months whether additional action is necessary in order tomaintain an equivalent level of service for individuals who use wheelchairs. Under the agreement, the company will have two accessible vehicles at each of the 11 locationswithin a year, as well as standing subcontracts with accessible transportation providers to meetoverflow demand. It will track the timeliness of pick-ups for the general public as compared towheelchair users and will conduct quarterly customer surveys of each group of riders in each city.Additional vans and/or subcontracts may be required if a review of the data after 18 monthsindicates that the traffic in any locality warrants such action. Title III of the Americans with Disabilities Act gives people with disabilities the right to full andequal enjoyment of public transportation services provided by a private entity that is primarilyengaged in the business of transporting people and whose operations affect commerce. People interested in finding out more about the ADA or the agreements can access them through the ADA home page, or call the toll-free ADA Information Line at (800) 514-0301 or (800) 514-0383 (TTY). Return to Legislative Advocacy page | Home e-mail CDR, Inc. If you have questions or comments. |